Leading Banking Group

Using systems thinking principles, a programme was developed that incorporated all levels of the organisation

How We Helped

Recognised there was waste and inefficiency within the insurance claims call centre.


"The unique ability of NewLeaf is to absolutely focus on helping us deliver change through people. We are doing a lot of hard system changes but we can only do that successfully through the people in the business. The benefit and values we get from NewLeaf is not only to know but to successfully do something differently in their day to day work"
Head of Change
Leading UK Banking Group

Key Facts

Current Results