Being a World Class Facilitator is at the Heart of being a Professional Consultant and Trainer Part 2

In this series of blogs I’m going to share learning and experiences I have compiled from years of facilitating, running workshops and coaching potential facilitators and consultants as well as designing World Class development programmes for World Class companies.

Good facilitators understand that Knowledge alone is NOT king, but combining knowledge with skill and having the right attitude is the correct combination that raises one’s capability to achieve greater things.

So, in this blog, let’s have a look at more of the basics……



  • Participants should be able to hear without facilitating
  • Think of the room acoustics
  • Tone should be confident, enthusiastic, and pleasant. Never sarcastic
  • Speed is important. Too fast reduces effectiveness, too slow is boring.
  • Vocabulary – be aware of audience abilities. Use technical terms only when essential
  • Clarity; use correct English


  • You should always be aware of all events in the room
  • Make a conscious choice to act on or ignore some signals
  • Establish eye contact with everyone, during each session
  • Interpret what you see from your eye contact, about your trainees, and decide any action


  • Listen with the intent to understand, not with the intent to reply
  • Find out the real Help trainees tell you exactly what they want an answer to
  • You will often hear things you weren’t supposed to hear, from the participants.
  • Be aware of the signals – you must judge whether or not to respond


Good habits

  • Do use neutral stance- natural without doing anything to distract the group
  • Do use a happy, cheerful facial expression when facilitating (unless the topic makes this inappropriate)
  • Do stand in the best place to communicate effectively with your group
  • Do use your arms to “direct” verbal traffic
  • Do use the three facilitators tools (Voice, Eyes, Ears)
  • Do command attention when you need to control the group
  • Do empty your pockets before you start to facilitate

Bad Habits

  • Don’t fidget (with hands or pen) – it distracts the participants
  • Don’t put your hands in your pockets
  • Don’t fold your arms (its defensive)
  • Don’t use your arms only from the elbow down (makes you look like a robot)
  • Don’t move around the room unnecessarily
  • Don’t show you are tired, even if you are feeling exhausted. This will reduce the energy level of the group
  • Don’t lean on desks or furniture (it makes you look insecure)

Don’t forget to get in touch with us for more details or a friendly chat about “what” we do and “how” we do it….

Martin Gummery, Managing Director, NewLeaf International Ltd

T: 01905425 209